All content contained within this site, such as logos, button icons, text, graphics, data compilations, audio clips, software and digital downloads, is the property of Tokyobrandhouse.com or its partner sites and protected by the Country’s Copyright law. All software utilized on this website is the property of Tokyobrandhouse.com and is protected under the Japan Copyright law.
An applicable trademark protects our page headers, graphics, service names, logos, button icons and scripts on the website’s home page and as used in the communication to the User is registered by Tokyo brand house and cannot be communicated or distributed or used without the explicit and written authorization of Tokyo brand house. Our trademarks may not be utilized in connection with any service or product that is not endorsed in writing by us, in any manner that discredits or disparages us or in any means that is likely to cause misunderstanding among customers. All other trademarks not owned by us that appear on the Site are the property of their owners, who may be or may not be connected to, affiliated with, or sponsored by us.
Disclaimers of warranty and limitations on liability
We warrant to all international buyers only that, where you buy a product as a purchaser, any product bought from us through our Site is of quality, satisfactory and reasonably fit for all the purposes for which the kind of products are commonly supplied and will conform with sample or description.
Our liability for any losses suffered by the international customer as a result of us breaching these Terms or whatever we do, or we do not do in connection with any order is strictly limited to the price of purchase of the product you bought and any losses which are a predictable consequence of us breaching the Terms. Losses are predictable where the parties could sensibly expect them at the time we accept your order.
We are not accountable for indirect losses which happen as a side effect of the primary damage or loss and which are not predictable, including but not limited to:
- loss of contracts or profits;
- loss of anticipated savings;
- loss of revenue or income;
- loss of business;
- loss of information; or
- waste of management or office time, however instigated or arising by breach of contract, tort (including negligence) or otherwise.
We expressly renounce all conditions, warranties and other terms of any kind, whether implied or expressed, as well as but not limited to implied terms of acceptable fitness or quality for a purpose other than the warranties and other guarantees we give you in these Terms. No written information or oral advice provided by us shall make a warranty (unless made deceptively).
Buying the Goods and placement of orders in the e-Store
Under the following circumstances, the Seller has the right to withdraw from the Sales Agreement entered into via the e-Store and not to send the Goods or Service ordered:
- Goods have an ‘On order’ status in the e-Store (the Goods are out of stock),
- Goods are out of stock, the qualities
- the price of the Goods has been displayed in the e-Store wrongly due to a system error.
Goods in the e-Store that have an “Add to cart” link is possible to be purchased, and the price and the availability of the product may change without prior notice and at any time. If the Buyer has placed their order before the price of the Goods changes, the valid price at the date of the order shall apply.
Delivery and transfer of products
The Goods will be delivered to the buyer’s delivery address entered in their order. The Buyer will be notified of the delivery by using the contact information indicated upon the order placement.
To prevent misunderstandings and delays in the delivery of products, please make sure that the contact details entered during the placement of the order are correct and in order. Any liability for the delayed delivery and misunderstandings is not assumed by Tokyo brand house if these have been caused by the incorrectness or inaccuracy of the information that you submitted during your order placement.
Only against a delivery bill and the Purchaser shall the Goods be transferred. Please carefully check the packaging of the Goods, and if the packaging has been damaged before signing the delivery bill, write a comment on the delivery bill. You may refuse to accept the delivery and immediately inform the e-Store if the packaging has been damaged by sending a notice to firstname.lastname@example.org
If they have a letter of authorization (including if the Purchaser has indicated a third person in their order as the recipient), the Goods shall be transferred to a third party. The Seller may authorize third parties (including a courier service) to deliver the Goods.
It shall be considered that the Purchaser has violated the Sales Contract and they do not want the Goods if the Purchaser fails to collect the products within 14 (fourteen) days from the agreed date of the collection of the Goods. The Seller has the right to request compensation for the damage (e.g. costs of Goods storage) and unilaterally withdraw from the Sales Contract and to settle the damage incurred by the amount of cash prepaid by the Purchaser.
Shipping and Handling
The shipment of products will be arranged to you. Shipping schedules cannot be guaranteed and are only estimates. We are not responsible for any interruptions in the deliveries, the risk of loss and title, and indemnities pass on to you upon the products delivered to you. If we can not arrange a reverse shipment due to unavailability of our logistics partners, you may be asked to send such products via any available courier services.
Return of Products by you
Provided a product is a wrong product, defective, incomplete package, wrongly delivered, damaged during shipment etc., such product will be accepted for return provided that the product is returned in its original condition and subject to the condition that we are informed about such differences within 72 hours from the delivery date of the product. However, in the case of shipment damages, we may not be able to accept complaints except if the issue is reported within 48 hours.
Cancellation of Order by Tokyo brand house
Tokyo brand house reserves the right to cancel or refuse any order placed for a product due to any technical issues related to pricing information, non-availability of the product(s), and payment problem. This shall be irrespective of whether the order has been completed and payment been acknowledged. The refunded amount shall be 90%, and the User shall be informed.
Note: We may put additional checks and verifications or seek out more information before receiving any order. You will be communicated if additional information is needed to accept your order or if a part or all of your order is canceled.
Risk of Loss
All purchased items from Tokyobrandhouse are made under a shipment agreement. This implies that the risk of loss and title for such items pass to you upon the delivery to the carrier by the merchant, partner or manufacturer.
Tokyobrandhouse.com and its partners attempt to be as accurate as possible. However, Tokyobrandhouse.com makes no guarantee that the product description and any other content of its site are reliable, accurate, current, complete or error free. Tokyobrandhouse.com products itself is not as described and to return in its unused condition is its sole remedy.
Duties and Taxes
International taxes and duties will be calculated and paid for at the point of sale. Tokyo brand house will inspect and process returns within 24-48 hours of arrival at its head office, and will subsequently issue refunds. Tokyo brand house will be liable for return shipping costs on incorrect, damaged or defective items. For return shipping on any items that are returned out of buyer’s remorse, however, the customer will be responsible it.
Termination of usage
We may suspend your access or terminate your access to all or part of the Site, without notifying you, for any demeanour that we, in our sole discretion, believe is in abuse of any appropriate law, is detrimental to the benefits of other users, Partners, or us or is in breach of these Terms. Also, we reserve the right, in our sole discretion, to reject an order from any customer.